Handheld Contact API

Sync more data, more frequently, on more devices without costing you more.
Handheld Contact API is our newest mobile client, which was launched commerically on March 30th of 2020, that can sync directly to the master Act! database for faster updates of more data, across more devices at no extra cost.
This is the update our customers have been waiting for!
  • Wireless syncing of contacts, calendars, task lists, opportunities, notes & histories
  • Fast setup with no computer software to install or configure
  • No Windows Console needed, syncs directly with master database using the Act! WebAPI
  • No contact limit
  • Sync with multiple devices per account
  • New Dashboard
  • Modern new look
The first release of Handheld Contact API was for IOS users in march 2020, and the Android version was released in October the same year. All Handheld Contact API users will require a current Act! subscription to use the WebAPI, and be assigned "WebAPI" permission in the Define Users section of their database. Please consult your Act! Administrator on this.

See our quick video walk through of the new setup process HERE.

As you can tell from the above video, minimal setup is required as users simply enter their database credentials & location, specify the group they wish to sync to, as well as the fields they want included, and the syncing begins immediately. Some features like quoting and mobile mapping will be added over time with subsequent updates. No more waiting for the HHC Console as long queues could lead to delays in updates. Handheld Contact API waits in line for no one, as all users & all devices get their updates directly from the source, immediately.







Like with all new technology, there are some features that will evolve over time as the Act! WebAPI matures & develops, and our obligation with this subscription service is to actively shrink the feature gap as quickly as possible. That said, some things are not within our control, and users should take note that the API provides limited configurable controls over who gets what data on their devices. While we've implemented syncing to groups, we cannot enforce which group a users selects to sync with. The absence of the Handheld Contact Console does simply setup, but it also limits some of the centralized security Administrators have long enjoyed. If this remains a priority for your organization, we recommend continued use of our legacy version.

The following is a feature comparison of the three versions of Handled Contact we offer.

HHC Feature Comparison by Version

Feature Comparison (updated as of December 2020)
Handheld Contact
HHC Secure
Handheld Contact API
Handheld Contact Basic
Act! Supported Releases
Act! 15+
Act! 15+
Act! v18+
Act! v18+
Act! Supported Versions
Act! Pro
Act! Premium (perpetual)
Act! Premium (subscription)
Offline data access
Requires a separate Windows Console to be installed & configuired
Max number of supported devices per account
Supported Mobile Platforms
Apple (IOS)
Blackberry OS
Max number of supported contacts
HHC base package includes up to 15K contacts, with another $30K available for an additional $35 more
Manage Contacts
API product has full access to contact details (up to 50 custom fields). Please note, Contact & Activity deletion is supported in the API product, but contacts/Activities deleted in Act! do not get updated in device due to current API limitation.
Manage Calendar
Please note, Contact & Activity deletion is supported in the API product, but contacts/Activities deleted in Act! do not get updated in device due to current API limitation.
Manage Opportunities
Saved Searches are not available in Basic
History & Notes
Picture Transfer
Quick Tasks
Opportunity Manager (New!)
Quoting & Invoicing
SaaS Compatible
Requires Login
Offline Notifications
There is no Home-screen now with the API product, but we implemented a new Dashboard in it's palce
Import/Export to Mobile Devices native Calendar
Access to Secondary Contacts
Import/Export to Mobile Devices native Address book
Basic only exports contacts to native address book, but does not import into HHC from native.
Optimized for Tablet use
Hipaa compliance
HHC Secure+ meets the Hipaa compliance standards at time of publishing
Annual Cost
= Included
= Not Included
= Partially Included

Handheld Contact API - Frequently Asked Questions (FAQ)

Why do I get prompted by HHC when I have 5+ more contacts in the Act! group I sync with?

The WebAPI that HHC syncs with cannot detect if a contact has been added dynamically to a group, only if that same contact record is edited in anyway. To combat this, we made HHC check the quantity of contacts in a group, and its 5+ more than the device, it will prompt to resend all contacts (contacts only). Since this process is so blazingly fast, 10K records might take 2-3 minutes only