18 September 2017

Please note that a new build for Handheld Contact is now available through the App Store for IOS devices, and includes the following fixes:

  • Fix for all mapped custom fields not displaying on device
  • Fix for keyword search not working with full contact names
  • Fix for display issues with recurring activities where they would either display on the wrong day, or on too many dates
  • Performance improvement with Monthly calendar

Please note: We discovered an issue with Monthly view for German and French customers over the weekend which we'll address this week. Version 7.3 is scheduled for release later this week, or early next, and we intend to roll this fix into that build. Customers that have trouble updating to 7.2.2 are being asked to delete their existing App and download HHC again from the App Store, and then initiate a resend-all from their HHC computer software.

This is the third update in one week to address critical display issues reported by our customers.

While the integrity of the information syncing between Act! and Handheld Contact was never at issue, the accuracy of the data being displayed on IOS devices was not what our customers have come to expect. 

Please accept our apologies for the disruption created these past few days. While the roll out of the fully rewritten version of our IOS application did not go as planned, we are now on better footing to build for the future. Handheld Contact subscribers can now look forward in the coming weeks and months to support for Opportunities, Secondary Contacts, Mapping of Contact Searches, and improved searches in HHC that could not have been possible under the previous software architecture.

Thank you again for your patience and loyalty. If you have any questions regarding your account details or technical inquiries about updating your IOS device or using your HHC computer software, please either email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or click HERE for our online knowledge base.

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